What you don’t see…

Blue and Tumblweed meet
Blue and Tumblweed meet

We couldn’t find a trailer that had all the options we wanted anywhere within several hundred miles. So, my wife, started giving out our specific requirements to various dealers – asking for a quote. Upon getting quotes, she’d take the best and send the numbers to the other dealers to see if they could beat it. After several rounds of this and a sales price that just wouldn’t go any lower, we ordered our trailer. Then waited, and waited for it to be built.  We thought we were ordering from a salesman who worked for a dealer in Indianapolis (2+ hours away – the closest), but what we discovered was we ordered from a salesman who worked for a dealer in Indianapolis, FROM OHIO.

Finally, weeks later, we got a build date, and finally we got a delivery date (to the dealer) and a pickup date a couple of days later.

So the day arrives to pick up our trailer. We jump in the truck early – and are greeted with a pea soup fog, almost all the way to the dealer. Sort of sets the tone for the day – lots of “fog” obscuring the real world.  As much as we tell ourselves we are going to inspect everything and get the full tour etc, the anticipation, anxiety and excitment tend to just rush you along.  And the notion that you might want to just leave the trailer there for a few weeks after having gone to pick it up – well it just never enters our heads.

We arrive, turn over our truck keys so they can install he load distributing hitch we also bought. We do the paperwork, hand over the check and purchase some items in the dealer store. Most of it was ok – but the “15 to 30-amp adapter” turned out to be trash(will be in reviews).

After an hour or so they were ready to give us our new trailer tour. We had been working with an older gentleman, but tour time came from someone younger than my kids. The tour went quickly. As with all things, the faster they move, the less you see, especially since the beauty is only skin deep. There were only minor issues that were taken care of. They hook up the truck, send it outside, open the water drain and say good luck and send us on our way. So there we sit in the parking lot, knowing we didn’t do a good enough inspection but all wound up with the new RV adrenaline.
So we head home. The two hour plus trip was uneventful. We park in our rented storage space near where we live.  Next – the horror begins……

[By the way, you can see in this small picture that from 50 feet away that the front of the trailer is WAY LOW!  Hitch was NOT properly installed by the dealer.]

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The Factory Tour.

I’m not going to list the specific factory or any personnel, because I believe it won’t matter which Forest River factory your trailer is assembled in, the problems with trailers are systemic and designed in.

We wanted to see how the trailers were built.  I had seen enough of trailer construction crawling through them at shows that I knew it would be a lot like watching sausage being made  – and it was.  We parked at the front of a very large complex of buildings and went in and met our guide – who ferried us to the back of the factory in a car.  On the way we passed a sizeable horse barn with a bunch of buggies parked outside, thus we knew much of the labor inside would be Amish.  I need to say, they were very personable, greeted us as we walked through the factory. They were all working hard, industriously.  No standing around.  I don’t blame them for the shoddy construction – and I know without a doubt, that if they were building a trailer at home, they would not use any of these materials or construciton methods.

Fresh Water Tank on bare trailer
Fresh Water Tank on bare trailer
Fron to back on bare trailer
Front to back on bare trailer
Black and Grey tanks on bare trailer
Black and Grey tanks on bare trailer

As we walk in, we see bare trailer frames – wheels, axles and not much else.  They get flipped on their side and various components, wiring etc. are installed from the bottom.  Then back on wheels, to add the plywood deck.  Then the vinyl flooring covers the entire trailer.  Back upright, the trailers are rolled onto dollies that allow them to be rolled sideways down the assembly line.

The trailers are then built from the inside out.  Major interior wall sections, cabinets, the shower, etc are installed on the bare platform.  Wires are pulled up through the floor and cabinets as the construction continues.

There is another factory building across the parking lot were the sides, ends and roof are constructed separately.  They have a welded aluminum frame, filled with styrofoam and a thin layer of fiberglass on the outside and a VERY thin plywood covered with cheap vinyl wall-paper on the inside.  The side walls come over “just in time” and are added to the trailer.  Then the end caps, just in time as well, and finally, the roof is laid on.  Once the trailer is boxed in, there is still a great deal of work to be done inside.  Cabinets to be hung, electrical panels and wires connected.  Plumbing, vents, ducts.  Windows, valences, shades and more.   We were invited to walk through a partially completed trailer – and there were dozens of little pieces of tape marking spots that needed some work.  Dozens.  They were big on the inspections – but more on that later.  As the trailers neared the end of the line, all the pieces of tape slowly dissappeared.  At the end, they sprayed soapy water on the outside and put a fan in the door to check for leaks.  Then the hitch was picked up by a tractor and rolled outside – unless there are still tape tags, in which case the trailer is moved to a repair slot where it gets additional work.

So, in a way – not much to see that wasn’t unexpected.  So here are some numbers.  They build 18 to 25 trailers a day.  The factory floor holds maybe, a dozen trailers – so the first trailer has to be done and out the door in less than half the shift.  Even if they ran 12 hour shifts that means a trailer is done in less than 6 hours – my estimate is closer to 4.  Think about that.  From start to end – 4 hours.  That isn’t even enough time for many of the glues and caulks to harden properly.  Every worker is under pressure to work quickly – to not spend extra time on getting something right.  EVERY part of the design is specified in a way that uses the cheapest materials that allow the fastest construction methods.  More glue, more staples, sloppy cuts, power fasteners all in the name of quick construction.

Near the end of the tour, we walked passed a windows PC which caught my attention.  The tour guide took my interest and pointed out that the screen had all of today’s build trailers listed.  He even pointed out which trailer would get the final inspection in a nearby building.  See, ONE trailer from each days run would be taken to another building and inspected.  He bragged that they had the best record of any Forest River factory – even that last year, they had One Perfect Trailer.  Wow, ONE WHOLE PERFECT TRAILER.  In case you missed it above, which trailer would be inspected was listed on a PC screen right next to the assembly line for all to see.  And remember, this inspection only checks to see that the trailer is built to design specs – it is no measure whether the trailer is actually built to any reasonable expectation of quality OR safety.

We bid our tour guy good bye and left in a state of shock – more or less.

 

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